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Job Specification

Fraud & Investigation Team Manager – Cards & Fraud Experience Needed

£35K + Benefits + Bonus | Maidstone, Kent
Ref: 3598J

UK & Ireland / Compliance (inc Conduct Risk/COBS) / Anti Money Laundering (inc CDD/KYC) / Permanent

Our client, a leading financial services organisation, are looking to recruit a Fraud & Investigation Card Manager to be responsible for undertaking anti-fraud activities across all relevant business areas.  Managing a small team and reporting to the Senior Operations Manager, duties will include:
• Manage the Fraud & Investigation Card Team, responsible for managing distribution and monitoring of work loads to team members and prioritise their work to assist in the daily running
• Day to day operational relationship with key card suppliers, including MasterCard
• Building effective partnerships with third party suppliers, monitor performance against SLA’s and review/renew financial terms based on actual performance against targets
• Escalating problem areas with our suppliers to ensure a swift response and resolution in order to maintain customer service levels
• Ensure all bank reconciliation anomalies are investigated and escalated where necessary
• Provide effective Risk and Issue Management including the development of effective fraud and related risk mitigation issues
• Work with the operations team ensuring immediate action is taken on new fraud cases from investigation through to preventative measures being introduced where possible
The ideal candidate should have previous Fraud experience from a financial services firm including exposure to either Credit or Debit Card providers.
For further information or a confidential no obligation discussion, please feel free to call Darren Ruskin on 020 7330 6961 or send your details to him at
Compliance Recruitment Solutions Limited (CRS) are acting as an employment agency in relation to this role. 
The recruiter has stated that all applicants for this job should be able to prove that they are legally entitled to work in the UK. Through application, all candidates signify their acceptance of the above information and confirm that the information they provide is true and accurate to the best of their knowledge

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